Customer Service Operations
Develop, manage, and optimize customer service teams to deliver exceptional support across email, live chat, and social media. Also available to handle customer support via email and social media as a one-man team.

Customer Service Strategy
Design and implement long-term strategies to enhance customer satisfaction, retention, and loyalty.

Gorgias Implementation
Expert integration and customization of Gorgias CRM, ensuring seamless automation, workflow management, and efficiency improvements.

Gorgias Automate
Leverage Gorgias’ automation tools to significantly reduce manual workload. I’ll set up automation rules to triage tickets, automate common responses, and improve response times—allowing your team to focus on more complex customer issues while enhancing overall efficiency.

Customer Service Workflow Optimization
Streamline workflows and processes to reduce ticket resolution times and improve agent productivity.

Customer Service Template Answers
Create customized, high-performing response templates that ensure consistency and improve resolution speed.

CSR Knowledgebase
Build and maintain a comprehensive knowledge base for your customer service team to reduce training time and increase self-service support.

FAQs and Help Center
Develop intuitive FAQ pages and Help Centers to reduce inbound tickets and provide instant solutions to customer inquiries.