Helpdesk
Gorgias
Implemented from scratch for GXVE Beauty, SELF/ish Skin and Juice Beauty, and rebuilt for Create CX client brands: views, tags, rules, Automate, help center architecture and team training.
Certified Admin · 2026
Core Platforms
Helpdesk
Gladly
Customer-centric helpdesk for high-volume, multi-brand support: routing, queues, team management and reporting across email, chat and social.
Team Manager Certified · 2025
AI & Automation
Siena AI
Implemented across multiple brands at 40–65% ticket automation: personas, guardrails, intent mapping, QA and the escalation logic that protects CSAT.
Multi-brand rollouts
Tools & Systems
CX & Helpdesk
Ticketing, routing, macros, QA and reporting.
- Gladly
- Gorgias
- Zendesk
- Help Scout
AI & Automation
Conversational AI, agents and the workflows around them.
- Siena AI
- Claude
- Claude Code
- ChatGPT
E-Commerce & Subscriptions
Storefronts, marketplaces, subscriptions, reviews and returns.
- Shopify
- Amazon Seller Central
- TikTok Shop
- Skio
- Smartrr
- Yotpo
- Loop Returns
- Social Snowball
Logistics & Fulfillment
ERP, WMS and 3PL coordination; order exceptions and fulfillment priorities.
- Fulfil
- Extensiv
- ShipHero
Messaging & Retention
Email and SMS, including out-of-stock and subscription outreach.
- Klaviyo
- Postscript
Enablement, Docs & Privacy
SOPs, knowledge bases, training and data-request handling.
- Notion
- Confluence
- SolidRoad
- Articulate 360
- DataGrail
Certifications
Gorgias Certified Admin
Gorgias · 2026
Team Manager Certified
Gladly · 2025